Frequently asked questions (FAQ)

Here you will find answers to frequently asked questions in the eibabo® store.

Top 3 FAQs

1. Are there discounts for resellers or repeat customers of eibabo®?

Published eibabo® discounts are equally valid for all customers, whether consumers (private customers) or business customers. However, it is possible to establish special conditions for specific customers for the entire product range or for specific items or manufacturers. This is generally reviewed and granted after the first order and depends on the anticipated sales volume. You can send a review directly to info@eibabo.com and at the same time to Lars.Heller@eibmarkt.de or using the contact options indicated in the store.

This option is very interesting for repeat customers who are very familiar with the eibabo® store and regularly place orders, if these order values are below the limit values for granting discounts.

2. How can I reach my personal eibabo® customer consultant regarding an order?

In the “My Account” area, your orders are depicted very clearly with comprehensive options for communication in your local language with your specifically assigned personal customer consultant. For this purpose, please log in to the eibabo® store where you placed the order in question. You can do so by clicking the person symbol in the main menu. After logging into the desktop version of eibabo®, you will find the My Account area on the left side. In the mobile version of eibabo®, after logging in, you can click on the Menu icon with 3 horizontal bars. Here you will find the content for “My Account”, your personal customer account.

Please select “Order overview” there. All the orders you have made will be displayed chronologically. Each order features 3 icons:

 

Speech bubble icon

Info icon

Repeat icon

Using the speech bubble icon, you can reach the communication terminal with your personal customer consultant including all previous communication regarding the order. In this area, you can use the button New order inquiry to send questions or information that we will address promptly. In the contact form, select a desired topic as the “Reason for inquiry” and communicate all necessary information to us in the field “Your message”.

The info icon retrieves the content of the order you made, displaying all relevant product information contained in the order.

The repeat icon will add the order contents to the shopping cart again and makes it easier to repeat orders you have made in the past.

3. What shipping costs are calculated?

You can find the shipping costs near the item price by clicking a link. The shipping cost overview page can be accessed from the service area in the main menu (desktop version) or in the footer (mobile version).

As long as a fixed price per order has not been set for a selected shipping method in the current country of delivery, which is generally the case for all EU countries, Norway and Switzerland (see shipping cost overview page), the shipping costs will be calculated based on the item weights in your shipping cart, information about bulkiness as well as delivery address and currently selected shipping method. Weight-based shipping cost calculations are generally in place for deliveries to third countries as well as Liechtenstein and Iceland (DHL EXPRESS or DHL INTERNATIONAL). The shipping costs for the items in the cart will only be recalculated if further items are added to the cart or if the country of destination or the shipping method is changed.

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